Roadmap Design and ToR Development for the E-InfoBon Platform

Client: Confidential Public Utility Services Operator
Sector: Utility Billing, Digital Transformation, e-Government
Services Provided: IT Consultancy, Digital Architecture Design, ToR Development

The client, a public service provider, operates a national utility information and billing service. As the demand for transparency, automation, and unified payment flows increased, the client needed a roadmap and detailed technical specifications for a digital platform named E-InfoBon.

The goal: centralize and digitize all service interactions – from billing calculations to utility payments – within a secure, scalable platform.

Indrivo was entrusted with:

• Designing a digital transformation roadmap for the future E-InfoBon platform
• Drafting a complete Terms of Reference (ToR) for public procurement and implementation
• Outlining interoperability requirements for integration with utility providers, financial institutions, and government systems

The E-InfoBon system is envisioned as a digital intermediary that handles:

1. Billing Consolidation - Aggregating volume and cost data from utility providers and generating user-specific invoices
2. Document Distribution - Delivering electronic invoices and consumption reports to citizens and institutions
3. Payment Mediation - Facilitating payments, managing monetary flows, and confirming transactions between users and providers
4. Workflow Integration - Interconnecting with third-party actors via secure APIs for real-time data exchange

• Business Process Mapping: analyzed and documented InfoBon’s operational flows
• System Architecture Blueprint: modular design with billing, distribution, and payment components
• Data Interchange Model: structured API and third-party integration plan
• Security & Compliance Standards: aligned with national e-governance norms
• Full Terms of Reference (ToR): detailing functional, technical, and non-functional requirements

• The client is now equipped with a clear strategic plan and actionable documentation to launch the E-InfoBon platform.
• Public procurement can now be initiated transparently with clear scope, cost estimation, and timeline.
• Long-term interoperability and automation are now embedded in the platform’s DNA.

Although Indrivo’s role was focused on consultancy, the suggested tech stack included:

• Backend: .NET Core
• Frontend: Vue.js or React
• Database: PostgreSQL / MS SQL
• Payment Gateway: Moldinconbank integration
• Hosting: Government Cloud or Private Secure Hosting