Custom Order Management System for a U.S. Manufacturing Company

A leading U.S.-based manufacturer and distributor of customizable outdoor structures needed a digital platform to streamline its order management workflow, from intake to fulfillment.

The client's order processing relied heavily on manual spreadsheets and email chains, creating:

• Inefficient handling of high-volume, customized product orders
• Poor visibility into order status and delays
• Lack of coordination between sales, production, and logistics
• Limited customer communication and tracking

We developed a tailored Order Management System (OMS) that centralized and digitized the client’s full order lifecycle. Key capabilities included:

• Custom Order Capture – Digital form for entering complex, configurable product data
• Order Status Dashboard – Real-time visibility across departments
• File Attachment Support – Upload specs, drawings, and approvals directly to orders
• Automated Notifications – Internal alerts and customer-facing updates
• CRM Integration – Unified view of customer orders and communications

• Backend: .NET Core
• Frontend: Angular
• Database: Microsoft SQL Server
• APIs: RESTful integrations for logistics and shipping partners
• Authentication: OAuth 2.0 with role-based access
• Hosting: Azure App Services

• Cut order processing time by over 40%
• Reduced manual entry errors and fulfillment delays
• Improved communication and transparency for both teams and customers
• Decreased backlogs and support queries related to order status

The system provided a centralized, automated platform that aligned departments and improved operational efficiency. It laid a strong digital foundation for the company’s continued growth and client satisfaction in the competitive U.S. market.